Community & Support Specialist – EST Time Zone (Remote) Job Opportunity

Company: IFTTT

Role: Community & Support Specialist – EST Time Zone (Remote Consultant)

Work Type: Fully Remote Worldwide

Employment Type: Contract / Full-Time

Compensation: $16 – $20 USD per hour (based on experience)

Job Overview

IFTTT, the no-code automation platform that helps users automate apps, devices, and services is hiring a Community & Support Specialist who will work remotely on Eastern Standard Time (EST) business hours (Monday–Friday, 9:00 AM – 5:00 PM).

The role blends community engagement with technical support, giving you the opportunity to help millions of users get more value from IFTTT’s platform.

IFTTT is trusted by over 30 million users, including 160,000+ Pro subscribers, and supports 1,000+ integrations that make automation simple across apps, IoT devices, and web services.

Why This Role Is Unique

This position splits time between two core functions:

Community Management (50%)

Engage with users on platforms such as Reddit and Discord
Respond to user feedback and questions across community channels
Help users discover advanced ways to use IFTTT Pro features
Collaborate on initiatives to boost community participation and satisfaction
Identify community trends that inform product and content improvements

User Support (50%)

Triage and resolve support tickets from IFTTT users
Assist in building and troubleshooting Applets, including support with JavaScript filter code
Create, audit, and enhance help center documentation
Identify technical patterns and suggest product or documentation enhancements
Become an internal expert on product usage questions for cross-team support

Because you’ll be working with a small, collaborative team, your contributions will directly impact both community engagement and product satisfaction.

Required Experience & Skills

To excel in this role, candidates should have:

Experience managing online communities for digital products, SaaS platforms, or tech brands (e.g., Reddit, Discord, forums, review sites)
Strong written communication and problem-solving skills
Experience creating and improving help center or knowledge base documentation
Technical aptitude, including familiarity with JavaScript and APIs (OAuth 2)
CRM or email support tool experience (Zendesk preferred)
Ability to work independently and remotely during EST business hours
Fluency in written and spoken English

This role is an excellent fit for people who are customer-centric, technical, community-oriented, and adept at balancing engagement with support duties.

About IFTTT

IFTTT (If This Then That) is a widely used automation platform that connects apps, devices, and services to make digital workflows more efficient. With millions of users and thousands of integrations, IFTTT enables both individuals and businesses to streamline repetitive tasks without coding. The company prides itself on innovation, user education, and an enthusiastic community of automators, creators, and developers.

IFTTT’s official careers page shows current openings and supports direct application:

👉 Official Careers

How to Apply (Official Company Link)

IFTTT posts this job on its official hiring portal powered by SmartRecruiters. To apply directly through IFTTT’s company careers site:

👉 Apply Here Now

Application Requirements:

Upload a combined resume + cover letter (PDF)
Include examples of community management work
Provide excerpts or links to documentation you’ve written or revised
Describe the platforms you’ve managed and the challenges you’ve solved

Applications are reviewed only with a cover letter included.