Customer Success Manager – Digital (VSMB/SMB) (Remote) Job Opportunity

Company: Float

Role: Customer Success Manager – Digital (VSMB/SMB)

Work Type: Fully Remote

Employment Type: Full-Time

Compensation: Base pay around $120,000 USD per year (varies by experience and negotiation)

Job Overview

Float, a fully remote, async-first team building the leading resource management software trusted by thousands of professional services teams worldwide, is seeking a Customer Success Manager – Digital (VSMB/SMB) to drive customer retention, adoption, and value delivery across their digital customer segments.

As part of this role, you will support Float’s high-volume customer base by developing scalable engagement strategies, leading digital-first success initiatives, and ensuring customers maximize the value they derive from Float’s platform.

Float’s customer success approach emphasizes proactive engagement, data-driven outcomes, and strong collaboration with product and leadership teams.

Float is fully remote with team members distributed across multiple time zones and cultures, embracing asynchronous communication and flexible work arrangements.

Why This Role Is Unique

The Customer Success Manager – Digital position at Float isn’t simply about reacting to issues, it’s about building proactive, scalable engagement programs that help customers grow with the product.

Float’s digital segment (VSMB/SMB) serves a diverse set of customers with a range of needs, requiring both strategic thinking and operational excellence.

This role puts you at the center of customer relationships, where you will design and deliver success frameworks that ensure users consistently realize impact from Float’s resource management tools.

Key Responsibilities

As a Customer Success Manager – Digital, you will:

Build and implement scalable customer engagement programs to increase adoption and retention.
Monitor customer health metrics and devise proactive outreach strategies.
Collaborate with product and technical teams to relay customer insights and drive product adoption.
Create and refine success playbooks tailored to digital-first customers.
Influence and shape long-term customer success strategies based on data and customer feedback.

This role emphasizes a combination of strategic leadership and hands-on execution, targeting meaningful customer outcomes.

Required Experience and Skills

To excel as a Customer Success Manager at Float, you should bring:

Proven experience managing customer relationships in SaaS or digital product environments.
Strong analytical skills with the ability to leverage data for proactive planning.
Ability to design and implement scalable customer engagement frameworks.
Comfortable working across asynchronous remote teams and managing projects independently.
Excellent communication skills to interact effectively with internal teams and customers.

Experience working with high-volume digital segments and knowledge of customer success tools and metrics are valuable assets.

About Float

Float is the leading resource management platform designed to help professional services teams plan capacity, manage resources, and forecast project outcomes with clarity. Founded in 2012, Float has grown profitably and independently, delivering value to over 4,500 customers globally and earning the top spot in resource management categories on G2.

As a certified B Corporation, Float is committed to positive social and environmental impact while offering competitive benefits and a fully remote, global workforce.

Float’s team embraces autonomy and asynchronous collaboration, rewarding employees with competitive pay, flexible schedules, and opportunities for growth within a high-performance culture.

Compensation and Work Environment

Base pay ~$120,000 USD per year (employee share varies with experience and negotiation)
Fully remote role with flexible schedule across time zones
Opportunity to shape customer outcomes and retention strategies at scale
Supportive, async-centric culture allowing for work-life excellence
This role offers the chance to drive digital transformation in customer success and expand your career in a globally distributed SaaS environment.

How to Apply

Candidates can view the detailed job description and apply directly through Float’s official careers portal:

👉 Apply Here Now